IBM 인증 000-656 덤프

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시험 번호/코드: 000-656

시험 이름: IBM (IBM SmartCloud Control Desk V7.5 Service Request Management Implementation)

IT인증시험이 다가오는데 어느 부분부터 공부해야 할지 망설이고 있다구요? 가장 간편하고 시간을 절약하며 한방에 자격증을 취득할수 있는 최고의 방법을 추천해드립니다. 바로 우리ITExamDump IT인증덤프제공사이트입니다. ITExamDump는 고품질 고적중율을 취지로 하여 여러분들인 한방에 시험에서 패스하도록 최선을 다하고 있습니다. IBM인증000-656시험준비중이신 분들은ITExamDump 에서 출시한IBM인증000-656 덤프를 선택하세요.

000-656 덤프무료샘플다운로드하기: http://www.itexamdump.com/000-656.html

NO.1 The Weight field is used in the calculation of which option when working with questions for
surveys?
A. survey reports
B. user responses
C. question ratings
D. ordering the questions in a survey
Answer: A

IBM최신덤프   000-656자료   000-656덤프   000-656

NO.2 Which Key Performance Indicator is included with the Service Catalog content?
A. Catalog Orders in Approval
B. Service Catalog Waiting for Approval
C. Catalog Orders in Waiting for Approval
D. Service Catalog Service Requests Waiting for Approval
Answer: D

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NO.3 What is the purpose of selecting the Known Error check box?
A. It copies the problem summary and details to a new Bulletin Board Message for all users to see.
B. It enables the New Row button on the Related Records tab so additional records can be linked to
the problem.
C. It adds the problem to the collection of known errors that service desk agents use to provide
quick resolution to related problems.
D. It removes the current problem from the list being worked by a problem analyst because it is
already being worked with another record.
Answer: C

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NO.4 If a response plan is applied to an existing work order, which two fields will be overwritten on
the work order by the response plan if defined? (Choose two.)
A. Priority
B. Vendor
C. Customer
D. Owner Group
E. Service Group
Answer: B,D

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NO.5 In IBM SmartCloud Control Desk V7.5, which two calendar types are available to be used with
Service Level Agreements in the Service Level Agreement application? (Choose two.)
A. Time Calendar
B. Custom Calendar
C. Frequency Calendar
D. Applies To Calendar
E. Calculation Calendar
Answer: D,E

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NO.6 Under what circumstance should an incident be made global by checking the Global Incident
check box?
A. when an incident is related to a problem
B. when the Affected By person is a Very Important Person
C. when an incident affects many users or causes other issues
D. when an incident needs to be managed by teams in different countries
Answer: C

IBM최신덤프   000-656최신덤프   000-656자격증   000-656   000-656자격증   000-656인증

NO.7 What are two methods to place a new Service Request (SR) under a Service Level Agreement
(SLAy? (Choose two.)
A. The SLA is applied with an action within a workflow.
B. Click the Apply SLA action from the Select Action menu.
C. A ticket template includes a SLAt0 be applied to the SR.
D. A SLA is defined as part of the classification used on the SR.
E. The self-service user selects a valid SLA when creating a new SR.
Answer: A,B

IBM덤프   000-656   000-656시험문제   000-656시험문제   000-656자격증   000-656

NO.8 In IBM SmartCloud Control Desk V7.5, which statement is true about escalation activation for
a specific Service Level Agreement (SLA)?
A. An escalation can be activated if its validation fails.
B. When the status of a SLA is changed, the associated escalation changes status automatically.
C. When the Activate/Deactivate Escalation action is used to activate the escalation, the associated
SLA changes status.
D. When an escalation is created for an active SLA, the Activate/Deactivate Escalation action must
be used to activate the escalation.
Answer: D

IBM시험문제   000-656   000-656   000-656   000-656시험문제

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