BH0-007덤프자료, BH0-008자료

ITExamDump에는ISEB BH0-007인증시험의 특별한 합습가이드가 있습니다. 여러분은 많은 시간과 돈을 들이지 않으셔도 많은 IT관련지식을 배우실수 있습니다.그리고 빠른 시일 내에 여러분의 IT지식을 인증 받으실 있습니다. ITExamDump인증자료들은 우리의 전문가들이 자기만의 지식과 몇 년간의 경험으로 준비중인 분들을 위하여 만들었습니다.

다른 사이트에서도ISEB BH0-008인증시험관련 자료를 보셨다고 믿습니다.하지만 우리 ITExamDump의 자료는 차원이 다른 완벽한 자료입니다.100%통과 율은 물론ITExamDump을 선택으로 여러분의 직장생활에 더 낳은 개변을 가져다 드리며 ,또한ITExamDump를 선택으로 여러분은 이미 충분한 시험준비를 하였습니다.우리는 여러분이 한번에 통과하게 도와주고 또 일년무료 업데이트서비스도 드립니다.

ITExamDump는 오래된 IT인증시험덤프를 제공해드리는 전문적인 사이트입니다. ITExamDump의 ISEB인증 BH0-007덤프는 업계에서 널리 알려진 최고품질의ISEB인증 BH0-007시험대비자료입니다. ISEB인증 BH0-007덤프는 최신 시험문제의 시험범위를 커버하고 최신 시험문제유형을 포함하고 있어 시험패스율이 거의 100%입니다. ITExamDump의ISEB인증 BH0-007덤프를 구매하시면 밝은 미래가 보입니다.

시험 번호/코드: BH0-007
시험 이름: ISEB Intermediate Certificate in Software Testing
당신이 구입하기 전에 시도
일년동안 무료 업데이트
100% 환불보장약속 BH0-007최신덤프
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Q&A: 25 문항 BH0-007덤프
업데이트: 2014-05-14

BH0-007최신덤프: >>펼쳐보기

시험 번호/코드: BH0-008
시험 이름: ISEB Foundation Certificate in Green IT
당신이 구입하기 전에 시도
일년동안 무료 업데이트
100% 환불보장약속 BH0-008자격증
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Q&A: 80 문항 BH0-008덤프
업데이트: 2014-05-14

BH0-008자격증: >>펼쳐보기

다른 방식으로 같은 목적을 이룰 수 있다는 점 아세요? 여러분께서는 어떤 방식, 어느 길을 선택하시겠습니까? 많은 분들은ISEB인증BH0-008시험패스로 자기 일에서 생활에서 한층 업그레이드 되기를 바랍니다. 하지만 모두 다 알고계시는그대로ISEB인증BH0-008시험은 간단하게 패스할 수 있는 시험이 아닙니다. 많은 분들이ISEB인증BH0-008시험을 위하여 많은 시간과 정신력을 투자하고 있습니다. 하지만 성공하는 분들은 적습니다.

만약ITExamDump를 선택하였다면 여러분은 반은 성공한 것입니다. 여러분은 아주 빠르게 안전하게 또 쉽게ISEB BH0-007인증시험 자격증을 취득하실 수 있습니다. 우리ITExamDump에서 제공되는 모든 덤프들은 모두 100%보장 도를 자랑하며 그리고 우리는 일년무료 업데이트를 제공합니다.

IT인증자격증은 여느때보다 강렬한 경쟁율을 보이고 있습니다. ISEB 인증BH0-007시험을 통과하시면 취직 혹은 승진이나 연봉협상에 많은 도움이 되어드릴수 있습니다. ISEB 인증BH0-007시험이 어려워서 통과할 자신이 없다구요? ITExamDump덤프만 있으면 이런 고민은 이제 그만 하지않으셔도 됩니다. ITExamDump에서 출시한 ISEB 인증BH0-007덤프는 시장에서 가장 최신버전입니다.

BH0-008 덤프무료샘플다운로드하기: http://www.itexamdump.com/BH0-008.html

NO.1 You are monitoring energy usage in the Data Centre. What is the role of thermal profiling.
A. To identify hot spots and overcooling.
B. To identify which servers are performing efficiently.
C. To identify the timing of energy consumption peaks.
D. To identify which applications require the most energy.
Answer: A

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NO.2 Which of the following are risks to the success of a Green IT Programme? a.Alienation of key staff.
b.Additional unplanned costs. c.Perceived lack of benefits. d.Early delivery of benefits.
A. a, b, c and d.
B. a, b and c.
C. b and d.
D. c and d.
Answer: B

ISEB   BH0-008교재   BH0-008   BH0-008덤프   BH0-008덤프

NO.3 Which statement best describes the purpose of a Green IT policy?
A. To ensure an organisation IT meets green legal requirements.To ensure an organisation? IT meets
green legal requirements.
B. To inform stakeholders of an organisation Green IT approach.To inform stakeholders of an organisation?
Green IT approach.
C. To allow an organisation to measure its Green IT performance.
D. To ensure Green IT is as important as other organisational initiatives.
Answer: B

ISEB기출문제   BH0-008자격증자료   BH0-008강좌   BH0-008자료

NO.4 Which of the following actions should an organisation take to help realise the marketing value of green
IT? a.Provide public disclosures of their environmental impact. b.Redefine their business strategy to
include green initiatives. c.Ensure all advertising focuses on its green message. d.Provide a green
discount across all of its product range.
A. a, b, c and d.
B. a, b and c.
C. c and d.
D. a and b.
Answer: D

ISEB기출문제   BH0-008덤프자료   BH0-008   BH0-008

NO.5 Which of the following is a benefit of adopting green IT within an organisation?
A. Creating a culture of team-based working.
B. Promoting a culture of maximum productivity.
C. Establishing a culture of total innovation.
D. Developing a culture of social responsibility.
Answer: D

ISEB   BH0-008 IT시험덤프   BH0-008자격시험   BH0-008 IT자격증시험자료   BH0-008자격증

NO.6 How can IP Video Conferencing reduce your carbon footprint?
A. It reduces the power consumed during meetings.
B. It reduces the paperwork needed for meetings.
C. It reduces the number of rooms needed for meetings.
D. It reduces the travel needed to attend meetings.
Answer: D

ISEB dumps   BH0-008자료   BH0-008최신덤프   BH0-008   BH0-008덤프자료

NO.7 What is the best definition of a Carbon Footprint?
A. The amount of greenhouse gas emitted within a defined geographical area.
B. The amount of greenhouse gas emitted by an organisation.
C. The amount of greenhouse gas emitted by one person in one year.
D. The amount of greenhouse gas emitted minus the amount of carbon offsetting.
Answer: B

ISEB자격증자료   BH0-008   BH0-008 pdf   BH0-008시험문제   BH0-008시험문제

NO.8 Which of the following uses Greenhouse Gas conversion factors to work out CO2 emissions?
A. The ROCI Matrix.
B. The Emissions Reduction Flowchart.
C. The Carbon Footprint Calculator.
D. The Electronic Product Environmental Assessment Tool.
Answer: C

ISEB시험일정   BH0-008자료   BH0-008 dump   BH0-008   BH0-008자격증시험

ISEB-SWT2시험문제, ISEBSWTINT_001시험문제, ITILF2011 pdf

ITExamDump에서는 ISEB인증 ISEB-SWT2시험을 도전해보시려는 분들을 위해 퍼펙트한 ISEB인증 ISEB-SWT2덤프를 가벼운 가격으로 제공해드립니다.덤프는ISEB인증 ISEB-SWT2시험의 기출문제와 예상문제로 제작된것으로서 시험문제를 거의 100%커버하고 있습니다. ITExamDump제품을 한번 믿어주시면 기적을 가져다 드릴것입니다.

여러분이 우리ISEB ISEBSWTINT_001문제와 답을 체험하는 동시에 우리ITExamDump를 선택여부에 대하여 답이 나올 것입니다. 우리는 백프로 여러분들한테 편리함과 통과 율은 보장 드립니다. 여러분이 안전하게ISEB ISEBSWTINT_001시험을 패스할 수 있는 곳은 바로 ITExamDump입니다.

ITExamDump에서 제공해드리는 ISEB인증 ITILF2011덤프는 가장 출중한ISEB인증 ITILF2011시험전 공부자료입니다. 덤프품질은 수많은 IT인사들로부터 검증받았습니다. ISEB인증 ITILF2011덤프뿐만아니라 ITExamDump에서는 모든 IT인증시험에 대비한 덤프를 제공해드립니다. IT인증자격증을 취득하려는 분들은ITExamDump에 관심을 가져보세요. 구매의향이 있으시면 할인도 가능합니다. 고득점으로 패스하시면 지인분들께 추천도 해주실거죠?

이 글을 보시게 된다면ISEB인증 ISEB-SWT2시험패스를 꿈꾸고 있는 분이라고 믿습니다. ISEB인증 ISEB-SWT2시험공부를 아직 시작하지 않으셨다면 망설이지 마시고ITExamDump의ISEB인증 ISEB-SWT2덤프를 마련하여 공부를 시작해 보세요. 이렇게 착한 가격에 이정도 품질의 덤프자료는 찾기 힘들것입니다. ITExamDump의ISEB인증 ISEB-SWT2덤프는 고객님께서 ISEB인증 ISEB-SWT2시험을 패스하는 필수품입니다.

시험 번호/코드: ISEB-SWT2
시험 이름: ISTQB-ISEB Certified Tester Foundation Level
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ISEB-SWT2인증: >>펼쳐보기

시험 번호/코드: ISEBSWTINT_001
시험 이름: ISEB Software Testing Intermediate
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일년동안 무료 업데이트
100% 환불보장약속 ISEBSWTINT_001덤프다운
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ISEBSWTINT_001덤프다운: >>펼쳐보기

시험 번호/코드: ITILF2011
시험 이름: The ITIL Foundation - 2011
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일년동안 무료 업데이트
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업데이트: 2014-05-14

ITILF2011자료: >>펼쳐보기

ISEB인증 ISEBSWTINT_001시험을 패스하고 싶다면ITExamDump에서 출시한ISEB인증 ISEBSWTINT_001덤프가 필수이겠죠. ISEB인증 ISEBSWTINT_001시험을 통과하여 원하는 자격증을 취득하시면 회사에서 자기만의 위치를 단단하게 하여 인정을 받을수 있습니다.이 점이 바로 많은 IT인사들이ISEB인증 ISEBSWTINT_001시험에 도전하는 원인이 아닐가 싶습니다. ITExamDump에서 출시한ISEB인증 ISEBSWTINT_001덤프 실제시험의 거의 모든 문제를 커버하고 있어 최고의 인기와 사랑을 받고 있습니다. 어느사이트의ISEB인증 ISEBSWTINT_001공부자료도ITExamDump제품을 대체할수 없습니다.학원등록 필요없이 다른 공부자료 필요없이 덤프에 있는 문제만 완벽하게 공부하신다면ISEB인증 ISEBSWTINT_001시험패스가 어렵지 않고 자격증취득이 쉬워집니다.

ISEB-SWT2 덤프무료샘플다운로드하기: http://www.itexamdump.com/ISEB-SWT2.html

NO.1 Which one of the following statements about approaches to test estimation is true?
A. A metricsbased approach is based on data gathered from previous projects. an expertbased approach
uses the knowledge of the owner of the tasks or experts
B. A metricsbased approach is based on creating a workbreakdown structure first. an expertbased
approach is based on input from estimation experts
C. A metricsbased approach is based on data gathered from previous projects. an expertbased approach
is based on a workbreakdown structure
D. A metricsbased approach is based on an analysis of the specification documents. an expertbased
approach is based on the opinion of the most experienced tester in the organisation
Answer: A

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NO.2 When in the lifecycle should testing activities start?
A. As early as possible
B. After the test environment is ready
C. After the requirements have been reviewed
D. Once the code is available to test Answer: A

ISEB기출문제   ISEB-SWT2시험자료   ISEB-SWT2

NO.3 A system under development contains complex calculations and decision logic, and it is assessed as
high risk because of the relative inexperience of the development team in the application domain. Which
of the following would be the MOST appropriate choice of test design technique for component testing?
A. Decision testing.
B. Statement testing
C. State transition testing
D. Equivalence partitioning
Answer: A

ISEB자격증시험   ISEB-SWT2최신덤프   ISEB-SWT2후기   ISEB-SWT2 PDF

NO.4 Which ADDITIONAL test level could be introduced into a standard Vmodel after system testing?
A. System Integration Testing
B. Acceptance Testing
C. Regression Testing
D. Component Integration Testing
Answer: A

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NO.5 Which tasks would USUALLY be performed by a test leader and which by the tester?
a. Adapt planning based on test results.
b. Create test specifications.
c. Plan tests.
d. Write or review a test strategy
A. c and d by the test leader. a and b by the tester
B. a and b by the test leader. c and d by the tester.
C. a and d by the test leader. b and c by the tester
D. a, c and d by the test leader. b by the tester.
Answer: D

ISEB시험후기   ISEB-SWT2   ISEB-SWT2자료

NO.6 A system requires 100% decision coverage at component testing for all modules. The following module
has been tested with a single test case.
The test case follows the path A, B, D, E, F, G. What level of decision coverage has been achieved?
A. 100%
B. 50%
C. 75%
D. 90%
Answer: B

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NO.7 Which of the following are the typical defects found by static analysis tools?
a. Variables that are never used.
b. Security vulnerabilities.
c. Poor performance.
d. Unreachable code.
e. Business processes not followed.
A. b, c and d are true. a and e are false
B. a is true. b, c, d and e are false
C. c, d and e are true. a and b are false
D. a, b and d are true. c and e are false
Answer: D

ISEB기출문제   ISEB-SWT2자격시험   ISEB-SWT2시험일정

NO.8 Which of the following BEST describes a datadriven approach to the use of test execution tools?
A. Monitoring response times when the system contains a specified amount of data
B. Manipulation of databases and files to create test data
C. Using a generic script that reads test input data from a file
D. Recording test scripts and playing them back
Answer: C

ISEB덤프자료   ISEB-SWT2   ISEB-SWT2 IT시험덤프   ISEB-SWT2시험일정

BH0-012인증덤프, BH0-006자료, ISEB-SWTINT1덤프

ISEB인증BH0-012시험의자격증은 여러분에 많은 도움이 되리라 믿습니다. 하시는 일에서 한층 더 업그레이드될 것이고 생활에서도 분명히 많은 도움이 될 것입니다. 자격증취득 즉 재산을 얻었죠.ISEB인증BH0-012시험은 여러분이 it지식테스트시험입니다. ITExamDump에서는 여러분의 편리를 위하여 ITExamDump만의 최고의 최신의ISEB BH0-012덤프를 추천합니다. ITExamDump를 선택은 여러분이 최고의 선택입니다. ITExamDump는 제일 전면적인ISEB BH0-012인증시험자료의 문제와 답을 가지고 잇습니다.

ITExamDump의 도움으로 여러분은 많은 시간과 돈을 들이지 않으셔도 혹은 여러학원등을 다니시지 않으셔도 우리 덤프로 안전하게 시험을 통과하실 수 있습니다.ISEB BH0-006시험자료는 우리 ITExamDump에서 실제시험에 의하여 만들어진 것입니다. 지금까지의 시험문제와 답과 시험문제분석 등입니다. ITExamDump에서 제공하는ISEB BH0-006시험자료의 문제와 답은 실제시험의 문제와 답과 아주 비슷합니다.

ITExamDump는 여러분을 성공으로 가는 길에 도움을 드리는 사이트입니다. ITExamDump에서는 여러분이 안전하게 간단하게ISEB인증ISEB-SWTINT1시험을 패스할 수 있는 자료들을 제공함으로 빠른 시일 내에 IT관련지식을 터득하고 한번에 시험을 패스하실 수 있습니다.

영어가 서툴러 국제승인 인기 IT인증자격증 필수시험 과목인ISEB인증 ISEB-SWTINT1시험에 도전할 엄두도 낼수 없다구요? 이런 생각은 이글을 보는 순간 버리세요. ISEB인증 ISEB-SWTINT1시험을 패스하려면ITExamDump가 고객님의 곁을 지켜드립니다. ITExamDump의ISEB인증 ISEB-SWTINT1덤프는 ISEB인증 ISEB-SWTINT1시험패스 특효약입니다. 영어가 서툴러고 덤프범위안의 문제만 기억하면 되기에 영어로 인한 문제는 걱정하지 않으셔도 됩니다.

시험 번호/코드: BH0-012
시험 이름: The Foundation® ITIL (2012 Onwards)
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시험 번호/코드: BH0-006
시험 이름: ITIL V3 Foundation Certificate in IT Service Management
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시험 번호/코드: ISEB-SWTINT1
시험 이름: ISEB Intermediate Certificate in Software Testing
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ISEB인증 BH0-006시험은 IT인증시험중 가장 인기있는 시험입니다. ISEB인증 BH0-006시험패스는 모든 IT인사들의 로망입니다. ITExamDump의 완벽한 ISEB인증 BH0-006덤프로 시험준비하여 고득점으로 자격증을 따보세요.

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NO.1 Given the following fragment of code, how many tests are required for 100% decision coverage.?
If width > lenth then
Biggest_diension = width
If height > width then
biggest_dimension = height
end_if
else
Biggest_diension = length
If height>length
Then
Biggest_dimension = height
End_if
End_if
A. 3
B. 4
C. 2
D. 1
Answer: B

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NO.2 Given the following decision table: Which of the following test cases and expected results is VALID?
A. 23 year old in insurance class A Premium is 90 and excess is 2,500.
B. 51 year old in insurance class C Premium is 70 and excess is 500.
C. 31 year old in insurance class B Premium is 90 and excess is 2,500.
D. 43 year old in insurance class C Premium is 70 and excess is 1,000.
Answer: A

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NO.3 As part of which test process do you determine the exit criteria?
A. Test planning.
B. Evaluating exit criteria and reporting.
C. Test closure.
D. Test control.
Answer: A

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NO.4 Which of the following defines the expected results of a test?
A. Test case specification.
B. Test design specification.
C. Test procedure specification.
D. Test results.
Answer: A

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NO.5 Where may functional testing be performed?
A. At system and acceptance testing levels only.
B. At all test levels.
C. At all levels above integration testing.
D. At the acceptance testing level only.
Answer: B

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BH0-001 덤프 ISEB 자격증 덤프

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시험 번호/코드: BH0-001
시험 이름: ISEB (IT Service Management Foundation)
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NO.1 Which of the following activities may, exceptionally, be omitted for an urgent
change:
1. Recording that the change has been made
2. Testing the change
3. Holding a CAB meeting

NO.2 A service-based (rather than a customer-based) SLA:
A. Covers all services for a particular customer
B. Covers a set of similar services, for a single customer
C. Covers all services
D. Covers a single service, for all of the customers of that service
Answer: D

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NO.3 Which of the following places Problem Management activities in the correct order:
A. Identify and record, classify, investigate and diagnose, raise an RFC, review the
change
B. Investigate and diagnose, raise an RFC, classify, identify and record
C. Identify and record, investigate and diagnose, raise an RFC, classify, review the
change
D. Review a change, classify, identify and record, investigate and diagnose, raise another
RFC
Answer: A

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NO.4 Why is there sometimes conflict between the goals of Incident Management and
those of Problem Management?
A. Because specialist support staff do not properly document the work-arounds they
identify which consequently prevents the 1st line support staff from applying them the
next time the incident occurs
B. Because Problem Management is often carried out by technical staff who also have
operations responsibilities and who cannot allocate enough resources to problem solving
C. Because Problem Management is focusing on identifying permanent solutions and
therefore the speed with which these solutions are found is of secondary importance
D. Because Problem Management staff rarely give feedback spontaneously, forcing the
1st line support staff to chase them
Answer: C

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NO.5 Establishing a back-out plan
A. All of them
B. 2 and 4
C. 2 and 3
D. 3 and 4
Answer: C

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4.Why is Service Management so important to IT service providers?
A. The success of many businesses depends upon the quality of their IT
B. It's the only way to manage IT in the Internet age
C. It's contained within the IT Infrastructure Library
D. It's the first non-proprietary initiative for the management of IT systems
Answer: A

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NO.6 Who must always authorise a Request for Change before the change is built and
tested?
A. The Configuration Manager
B. The Change Initiator
C. The Change Manager
D. Release Management
Answer: C

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NO.7 Possible problems with Change Management include:
A. Greater ability to absorb a large volume of change
B. Increased visibility and communication of changes
C. Lack of ownership of impacted services
D. Better alignment of IT services to actual business needs
Answer: C

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NO.8 With which of the following processes is Problem Management least likely to
interface on a regular basis?
A. IT Financial Management
B. Change Management
C. Incident Management
D. Availability Management
Answer: A

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NO.9 Which of the following is NOT the responsibility of the Release Management
process?
A. The physical aspects of software control
B. Ensuring that the accuracy of CMDB entries concerning software CIs is maintained
C. Helping to determine the software release policy
D. Distributing software
Answer: B

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NO.10 Which of these is/are TRUE?
1. Functional escalation is an essential part of the Incident Management process
2. All calls to the Service Desk should be treated as incidents
3. Service Requests can be handled by Service Desk Staff
A. 1 and 3
B. All three of them
C. Only 1
D. 1 and 2
Answer: A

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시험 번호/코드: BH0-006
시험 이름: ISEB (ITIL V3 Foundation Certificate in IT Service Management)
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NO.1 What would be the next step in the Continual Service Improvement (CSI) Model after:
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?
A.What is the Return On Investment (ROI)?
B.How much did it cost?
C.How do we keep the momentum going?
D.What is the Value On Investment (VOI)?WArialZ
ANSWER: c

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NO.2 Which of the following would be defined as part of every process?
1. Roles
2. Activities
3. Functions
4. Responsibilities
A.1 and 3 only
B.All of the above
C.2 and 4 only
D.1, 2 and 4 only WArialZ
ANSWER: d

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NO.3 Which of the following statements about communication within Service Operation are CORRECT?
1. All communication must have an intended purpose or resultant action
2. Communication should not take place without a clear audience
A.1 only
B.2 only
C.Both of the above
D.None of the above WArialZ
ANSWER: c

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NO.4 Which process is responsible for discussing reports with customers showing whether services have
met their targets?
A.Continual Service Improvement
B.Business Relationship Management
C.Service Level Management
D.Availability ManagementWArialZ
ANSWER: c

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NO.5 What would you use the seven Rs of Change Management for?
A.To assist with the impact analysis for a Change request
B.To review changes after they have been implemented
C.To allocate the roles and responsibilities during the Change Management process
D.To act as a framework for implementing a ChangeWArialZ
ANSWER: a

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NO.6 Defining the processes needed to operate a new service is part of:
A.Service Design: Design the processes
B.Service Strategy: Develop the offerings
C.Service Transition: Plan and prepare for deployment
D.Service Operation: IT Operations Management WArialZ
ANSWER: a

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NO.7 Implementation of ITIL Service Management requires preparing and planning the effective and
efficient use of:
A.People, Process, Partners, Suppliers
B.People, Process, Products, Technology
C.People, Process, Products, Partners
D.People, Products, Technology, Partners WArialZ
ANSWER: c

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NO.8 Which of the following do Service Metrics measure?
A.Processes and functions
B.Maturity and cost
C.The end to end service
D.Infrastructure availability WArialZ
ANSWER: c

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NO.9 Implementation of ITIL Service Management requires preparing and planning the effective and
efficient use of:
A.People, Process, Partners, Suppliers
B.People, Process, Products, Technology
C.People, Process, Products, Partners
D.People, Products, Technology, Partners WArialZ
ANSWER: c

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NO.10 Which of the following Availability Management activities are considered to be proactive as opposed to
reactive?
1. Risk assessment
2. Testing of resilience mechanisms
3. Monitoring of component availability
A.All of the above
B.1 and 2 only
C.1 and 3 only
D.2 and 3 only WArialZ
ANSWER: b

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NO.11 Which of the following do Technology metrics measure?
A.Components
B.Processes
C.The end to end service
D.Customer satisfactionWArialZ
ANSWER: a

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NO.12 The consideration of business outcomes and value creation are principles of which part of the Service
Lifecycle?
A.Continual Service Improvement
B.Service Strategy
C.Service Design
D.Service TransitionWArialZ
ANSWER: b

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NO.13 Which of the following activities are helped by recording relationships between Configuration Items
(CIs)?
1. Assessing the impact and cause of Incidents and Problems
2. Assessing the impact of proposed Changes
3. Planning and designing a Change to an existing service
4. Planning a technology refresh or software upgrade
A.1 and 2 only
B.All of the above
C.1, 2 and 4 only
D.1, 3 and 4 onlyWArialZ
ANSWER: b

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NO.14 A Known Error has been raised after diagnosis of a Problem was complete but before a workaround
has been found. Is this a valid approach?
A.Yes
B.No, the workaround must be found before a Known Error is created
C.No, a Known Error can only be raised after the permanent resolution has been implemented
D.No, a Known Error must be raised at the same time as a problemWArialZ
ANSWER: a

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NO.15 In the Continual Service Improvement (CSI) model, the stage 'How do we get there?' is underpinned
by which set of activities?
A.Baseline assessments
B.Service and process improvements
C.Taking measurements and recording metrics
D.Setting measurement targetsWArialZ
ANSWER: b

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NO.16 Which process is responsible for recording the current details, status, interfaces and dependencies of
all services that are being run or being prepared to run in the live environment?
A.Service Level Management
B.Service Catalogue Management
C.Demand Management
D.Service TransitionWArialZ
ANSWER: b

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NO.17 Which of the following activities is NOT a part of the Deming Cycle?
A.Act
B.Plan
C.Do
D.Coordinate WArialZ
ANSWER: d

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NO.18 Which processes review Underpinning Contracts on a regular basis?
A.Supplier Management and Service Level Management
B.Supplier Management and Demand Management
C.Demand Management and Service Level Management
D.Supplier Management, Demand Management and Service Level Management WArialZ
ANSWER: a

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NO.19 Which of the following is NOT a benefit of using public frameworks and standards?
A.Knowledge of public frameworks is more likely to be widely distributed
B.They are always free ensuring they can be implemented quickly
C.They are validated across a wide range of environments making them more robust
D.They make collaboration between organizations easier by giving a common language WArialZ
ANSWER: b

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NO.20 Which of the following is NOT the responsibility of the Service Catalogue Manager?
A.Ensuring that information in the Service Catalogue is accurate
B.Ensuring that information within the Service Pipeline is accurate
C.Ensuring that information in the Service Catalogue is consistent with information in the Service Portfolio
D.Ensuring that all operational services are recorded in the Service CatalogueWArialZ
ANSWER: b

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NO.21 A change process model should include:
1. The steps that should be taken to handle the change with any dependences or co-processing defined,
including handling issues and unexpected events
2. Responsibilities; who should do what, including escalation
3. Timescales and thresholds for completion of the actions
4. Complaints procedures
A.1, 2 and 3 only
B.All of the above
C.1 and 2 only
D.1, 2 and 4 only WArialZ
ANSWER: a

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NO.22 Which of the following is NOT an example of a Service Provider Type?
A.Internal service provider
B.External service provider
C.Third-party provider
D.Shared services unit WArialZ
ANSWER: c

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NO.23 Which of the following BEST describes 'Partners' in the phrase "People, Processes, Products and
Partners"?
A.Suppliers, manufacturers and vendors
B.Customers
C.Internal departments
D.The Facilities Management function WArialZ
ANSWER: a

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NO.24 Which stage of the Change Management process deals with what should be done if the change is
unsuccessful?
A.Remediation Planning
B.Categorization
C.Prioritization
D.Review and Close WArialZ
ANSWER: a

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NO.25 Which is the BEST definition of a Configuration Item (CI)?
A.An item of hardware or software registered in the asset database
B.A collection of information used to describe a hardware or software item
C.An asset, service component or other item that is, or will be, under the control of Configuration
Management
D.Information recorded by the Service Desk when an Incident is reportedWArialZ
ANSWER: c

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NO.26 The BEST definition of an Incident is:
A.An unplanned disruption of service unless there is a backup to that service
B.An unplanned interruption or reduction in the quality of an IT Service
C.Any disruption to service whether planned or unplanned
D.Any disruption to service that is reported to the Service Desk, regardless of whether the service is
impacted or not WArialZ
ANSWER: b

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NO.27 Which of the following is a responsibility of Supplier Management?
A.Development, negotiation and agreement of Service Level Agreements (SLAs)
B.Development, negotiation and agreement of contracts
C.Development, negotiation and agreement of the Service Portfolio
D.Development, negotiation and agreement of organizational Level Agreements (OLAs)WArialZ
ANSWER: b

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NO.28 "Service Management is a set of specialised organizational capabilities for providing value to
customers in the form of services".
These specialised organizational capabilities include which of the following?
A.Applications and Infrastructure
B.Functions and Processes
C.Service Pipeline and Service Catalogue
D.Markets and Customers WArialZ
ANSWER: b

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NO.29 Within Service Design, what is the key output handed over to Service Transition?
A.Measurement, methods and metrics
B.Service Design Package
C.Service Portfolio Design
D.Process definitions WArialZ
ANSWER: b

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NO.30 What does a service always deliver to customers?
A.Applications
B.Infrastructure
C.Value
D.Resources WArialZ
ANSWER: c

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시험 번호/코드: BH0-010
시험 이름: ISEB (BCS Certified Tester Foundation Level 2011 syllabus)
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NO.1 Given the following flow chart diagram:
What is the minimum number of test cases required for 100% statement coverage and 100% decision
coverage, respectively?
A. Statement Coverage = 1, Decision Coverage = 3.
B. Statement Coverage = 2, Decision Coverage = 3.
C. Statement Coverage = 2, Decision Coverage = 2.
D. Statement Coverage = 3, Decision Coverage = 3
Answer: C

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NO.2 A system specification states that a particular field should accept alphabetical characters in either upper
or lower case.
Which of the following test cases is from an INVALID equivalence partition?
A. Feeds
B. F33ds
C. FEEDS
D. fEEDs
Answer: B

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NO.3 Given the following state table:
Which of the following represents an INVALID transition (N)?
A. Off fromisplay Channel 1?
B. Channel 2 from Display Channel 1?
C. Stby from Live?
D. Channel 2 from Live?
Answer: A

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NO.4 Which tasks would USUALLY be performed by a test leader and which by the tester?
a) Adapt planning based on test results.
b) Create test specifications.
c) Plan tests.
d) Write or review a test strategy
A. c and d by the test leader; a and b by the tester
B. a and b by the test leader; c and d by the tester.
C. a and d by the test leader; b and c by the tester
D. a, c and d by the test leader; b by the tester.
Answer: D

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NO.5 Which statement about combinations of inputs and preconditions is true for a large system?
A. It is easy to test them all in a short time
B. It is not practically possible to test them all
C. It is not possible to test any of them
D. It is essential to test them all in order to do good testing
Answer: B

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NO.6 Which one of the following is a characteristic of good testing in any lifecycle model?
A. Each test level has the same test objective.
B. There should be more testing activities than development activities.
C. Test design can only begin when development is complete.
D. Testers should begin to review documents as soon as drafts are available.
Answer: D

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NO.7 Given the following decision table:
Which of the following test cases and expected results is VALID?
A. 23 year old in insurance class A Premium is 90 and excess is 2,500.
B. 51 year old in insurance class C Premium is 70 and excess is 500.
C. 31 year old in insurance class B Premium is 90 and excess is 2,500.
D. 43 year old in insurance class C Premium is 70 and excess is 1,000
Answer: A

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NO.8 Given the following sample of pseudo code:
01.Input number of male rabbits
02 Input number of female rabbits
03 If male rabbits > 0 and female rabbits > 0 then
04 Input Do you want to breed (Yes / No)
05 If breed = No
06 Print deep male and female rabbits apart
07 End if
08 End If.
Which of the following test cases will ensure that statement 6 is executed?
A. male rabbits = 1, female rabbits = 1, breed = Yes
B. male rabbits = 1, female rabbits = 1, breed = No
C. male rabbits = 1, female rabbits = 2, breed = Yes
D. male rabbits = 1, female rabbits = 0, breed = No
Answer: B

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NO.9 Which one of the following is true of software development models?
A. There are always four test levels in the V-model.
B. In a Rapid Application Development (RAD) project, there are four test levels for each iteration.
C. In Agile development models, the number of test levels for an iteration can vary depending on the
project.
D. There must be at least four test levels for any software development model.
Answer: C

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NO.10 In which activity of the Fundamental Test Process is the test environment set up.
A. Test implementation and execution.
B. Test planning and control
C. Test analysis and design
D. Evaluating exit criteria and reporting
Answer: A

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NO.11 Four testers have each submitted an incident report in which each reported a problem with the User
log-on process. User log-on is a critical component of the system. The table below describes the four
defect reports submitted.
Which Tester has reported the incident MOST effectively, considering the information and priority they
have supplied?
A. Tester 3
B. Tester 1
C. Tester 2
D. Tester 4
Answer: D

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NO.12 Which of the following are characteristic of test management tools?
a) They support traceability of tests to source documents.
b) They provide an interface to test execution tools.
c) They help to enforce coding standards.
d) They manipulate databases and files to set up test data.
A. a and c
B. b and c
C. a and b
D. b and d
Answer: C

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NO.13 Which of the following activities should be performed during the selection and implementation of a
testing tool?
A. Determine whether the organisation existing test process needs to change.
B. Conduct a proof of concept.
C. Implement the selected tool on a project behind schedule to save time. d) Identify coaching and
mentoring requirements for the use of the selected tool
D. a, b and c.
Answer: D

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NO.14 Which of the following is a purpose of the review kick off activity?
A. Explain the objectives
B. Select the personnel group
C. Document results
D. Define entry and exit criteria
Answer: A

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NO.15 Which of the following are structure-based techniques?
a) Decision table testing
b) Boundary value analysis
c) Multiple condition coverage
d) Use case testing
e) Decision testing
A. a and c.
B. b and d.
C. b and e.
D. c and e.
Answer: D

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NO.16 Which of the following statements are true in relation to component testing?
a) Stubs may be used.
b) May cover resource behaviour (e.g. memory leaks).
c) Tests the interactions between software components.
d) Defects are typically fixed without formally managing these defects.
A. a, c and d
B. a, b and d
C. b, c and d
D. a, b and c
Answer: B

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NO.17 Which of the following is an example of a product risk?
A. Software that does not perform its intended functions
B. Failure of a third party
C. Problems in defining the right requirements
D. Skill and staff shortages
Answer: A

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NO.18 The flow graph below shows the logic of a program for which 100% statement coverage and 100%
decision coverage is required on exit from component testing.
The following test cases have been run:
* Test Case 1 covering path A, B, D, G
* Test Case 2 covering path A, B, D, E, F, E, F, E, F, E, G
* Test Case 3 covering path A, C, D, E, F, E, G
Which of the following statements related to coverage is correct?
A. Statement coverage is 100%; decision coverage is 100%.
B. Statement coverage is less than 100%; decision coverage is 100%.B.Statement coverage is less than
100%; decision coverage is 100%.
C. Statement coverage is 100%; decision coverage is less than 100%.C.Statement coverage is 100%;
decision coverage is less than 100%.
D. Statement coverage and decision coverage are both less than 100%.D.Statement coverage and
decision coverage are both less than 100%.
Answer: A

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NO.19 Pair the correct test design techniques (i to v) with the category of techniques (x, y and z):
i) Exploratory Testing
ii) Equivalence Partitioning
iii)Decision Testing
iv)Use Case Testing
v) Condition coverage
x) Specification-based
y) Structure-based
z) Experienced-based
A. x =i and ii; y = iii and v; z = iv.
B. x =i, ii and iv; y = v; z = iii
C. x = ii and iv; y = iii and v; z = i.
D. x = iii and iv; y = v; z = i and ii.
Answer: C

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NO.20 A system under development contains complex calculations and decision logic, and it is assessed as
high risk because of the relative inexperience of the development team in the application domain. Which
of the following would be the MOST appropriate choice of test design technique for component testing?
A. Decision testing.
B. Statement testing
C. State transition testing
D. Equivalence partitioning
Answer: A

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ISEB 인증한 ISEB-SWT2 덤프

ITExamDump 에서는 IT인증시험에 대비한 퍼펙트한ISEB 인증ISEB-SWT2덤프를 제공해드립니다. 시험공부할 시간이 충족하지 않은 분들은ITExamDump 에서 제공해드리는ISEB 인증ISEB-SWT2덤프로 시험준비를 하시면 자격증 취득이 쉬워집니다. 덤프를 구매하시면 일년무료 업데이트서비스도 받을수 있습니다.

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시험 번호/코드: ISEB-SWT2
시험 이름: ISEB (ISTQB-ISEB Certified Tester Foundation Level)
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NO.1 A system under development contains complex calculations and decision logic, and it is assessed as
high risk because of the relative inexperience of the development team in the application domain. Which
of the following would be the MOST appropriate choice of test design technique for component testing?
A. Decision testing.
B. Statement testing
C. State transition testing
D. Equivalence partitioning
Answer: A

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NO.2 Which of the following statements are true in relation to component testing?
a. Stubs may be used.
b. May cover resource behaviour (e.g. memory leaks).
c. Tests the interactions between software components.
d. Defects are typically fixed without formally managing these defects.
A. a, c and d
B. a, b and d
C. b, c and d
D. a, b and c
Answer: B

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NO.3 Which ADDITIONAL test level could be introduced into a standard Vmodel after system testing?
A. System Integration Testing
B. Acceptance Testing
C. Regression Testing
D. Component Integration Testing
Answer: A

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NO.4 Which of the following is a MAJOR task of evaluating exit criteria and reporting?
A. Writing a test summary report for stakeholders
B. Logging the outcome of test execution
C. Repeating test activities as a result of action taken for each discrepancy.
D. Evaluating testability of the requirements and system
Answer: A

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NO.5 Which of the following BEST describes a datadriven approach to the use of test execution tools?
A. Monitoring response times when the system contains a specified amount of data
B. Manipulation of databases and files to create test data
C. Using a generic script that reads test input data from a file
D. Recording test scripts and playing them back
Answer: C

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NO.6 During which activity of the Fundamental Test Process test process do you review the test basis?
A. Evaluating exit criteria and reporting.
B. Test implementation and execution
C. Test analysis and design
D. Test planning and control
Answer: C

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NO.7 Which of the following statements is GENERALLY true of testing?
a. Testing can show the presence of defects.
b. Testing reduces the probability of uncovered defects.
c. Testing can show that a previously present defect has been removed.
d. Testing can prove that software is defect free.
A. a, b and c
B. a, b and d
C. a, c and d
D. b, c and d Answer: A

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NO.8 When in the lifecycle should testing activities start?
A. As early as possible
B. After the test environment is ready
C. After the requirements have been reviewed
D. Once the code is available to test Answer: A

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NO.9 A system requires 100% decision coverage at component testing for all modules. The following module
has been tested with a single test case.
The test case follows the path A, B, D, E, F, G. What level of decision coverage has been achieved?
A. 100%
B. 50%
C. 75%
D. 90%
Answer: B

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NO.10 Which of the following are the typical defects found by static analysis tools?
a. Variables that are never used.
b. Security vulnerabilities.
c. Poor performance.
d. Unreachable code.
e. Business processes not followed.
A. b, c and d are true. a and e are false
B. a is true. b, c, d and e are false
C. c, d and e are true. a and b are false
D. a, b and d are true. c and e are false
Answer: D

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NO.11 How is the scope of maintenance testing assessed?
A. Scope is related to the risk, size of the changes and size of the system under test
B. Scope is defined by the size and type of system being changed
C. Scope is defined by the size and type of system being changed
D. Scope is related to the number of system users affected by the change.
Answer: A

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NO.12 Given the following sample of pseudo code: 01 Input number of male rabbits 02 Input number of
female rabbits 03 If male rabbits > 0 and female rabbits > 0 then 04 Input Do you want to breed (Yes / No)
05 If breed = No? 06 Print Keep male and female rabbits apart!? 07 End if 08 End If. Which of the
following test cases will ensure that statement ?6?is executed?
A. male rabbits = 1, female rabbits = 1, breed = yes?
B. male rabbits = 1, female rabbits = 1, breed = no?
C. male rabbits = 1, female rabbits = 2, breed = yes?
D. male rabbits = 1, female rabbits = 0, breed = no?
Answer: B

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NO.13 Which one of the following statements about approaches to test estimation is true?
A. A metricsbased approach is based on data gathered from previous projects. an expertbased approach
uses the knowledge of the owner of the tasks or experts
B. A metricsbased approach is based on creating a workbreakdown structure first. an expertbased
approach is based on input from estimation experts
C. A metricsbased approach is based on data gathered from previous projects. an expertbased approach
is based on a workbreakdown structure
D. A metricsbased approach is based on an analysis of the specification documents. an expertbased
approach is based on the opinion of the most experienced tester in the organisation
Answer: A

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NO.14 Which of the following are characteristics of good testing in any life cycle model? A. Every
development activity has a corresponding test activity.
b. Testers review development documents early.
c. There are separate levels for component and system integration test.
d. Each test level has objectives specific to that level.
e. Each test level is based on the same test basis.
A. a, d and e
B. b, c and e
C. a, c and d
D. a, b and d
Answer: D

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NO.15 Which tasks would USUALLY be performed by a test leader and which by the tester?
a. Adapt planning based on test results.
b. Create test specifications.
c. Plan tests.
d. Write or review a test strategy
A. c and d by the test leader. a and b by the tester
B. a and b by the test leader. c and d by the tester.
C. a and d by the test leader. b and c by the tester
D. a, c and d by the test leader. b by the tester.
Answer: D

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시험 번호/코드: FCGIT
시험 이름: ISEB (Foundation Certificate in Green IT)
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NO.1 The Carbon Footprint comprises of both direct and indirect emissions.
Which of the following is an indirect emission?
A. Travelling to the office.
B. Opening a spreadsheet.
C. Disposing of a server.
D. Printing out a report.
Answer: C

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NO.2 Which of these is NOT an example of a Carbon Offsetting scheme?
A. Supplying new solar cookers in Indonesia.
B. Providing new for old car tyres in the United Kingdom.
C. Generating hydropower without dams in Fiji.
D. Making electricity from landfill in South Africa.
Answer: B

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NO.3 Which of the following are reasons that Home Working can reduce your carbon footprint?
a) It reduces the travel needed to attend meetings.
b) It reduces the paperwork needed for meetings.
c) It reduces the space needed within the office.
d) It reduces the power consumed during meetings.
A. b and c only.
B. a and d only.
C. a and c only.
D. c and d only.
Answer: B

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NO.4 How can you use a Continual Service Improvement Model as part of your green IT programme?
A. To ensure on-going monitoring and feedback through the programme lifecycle.
B. To ensure adequate technical support throughout the programme lifecycle.
C. To ensure agile application development to support the programme lifecycle.
D. To ensure senior management commitment throughout the programme lifecycle.
Answer: A

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NO.5 In which units are the results of a Carbon Footprint Calculation displayed?
A. Dollars.
B. Kilowatts.
C. Tonnes.
D. Litres.
Answer: C

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NO.6 Which of the following actions make a PC more energy efficient?
A. Disabling stand-by settings.
B. Enabling active power management.
C. Enabling active screen savers.
D. Disabling CPU throttling features.
Answer: B

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NO.7 Which of the following is a Framework that can be used to implement Green IT systems?
A. The IT Infrastructure Library.
B. The Environmental Systems Method.
C. The Green Data Centre Toolkit.
D. The Custom Development Framework.
Answer: A

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NO.8 Which document should be created to ensure the implementation of your Green IT policy?
A. The green development plan.
B. The green procurement policy.
C. The green IT action plan.
D. The green building plan.
Answer: C

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NO.9 Which of the following is the greatest business challenge facing data centres?
A. The shortened technology refresh cycles of suppliers.
B. The cost of next generation blade servers.
C. The ability to manage all data centres centrally.
D. The increase in data storage requirements.
Answer: D

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NO.10 What should be achieved when setting the scope of an organisation's Green IT Policy.?
A. A definition of what goals are required for the project.
B. A definition of what resources are required for the project.
C. A definition of what people are required for the project.
D. A definition of what activities are required for the project.
Answer: A

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NO.11 You are monitoring energy usage in the data centre. Which of the following techniques can you use?
a) Data aggregating.
b) Thermal profiling.
c) CPU throttling.
d) Server metering.
A. a and c only.
B. b and d only.
C. b and c only.
D. a and d only.
Answer: B

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NO.12 Which of the following describes Carbon Neutrality?
A. Eliminating CO2 emissions from product manufacture.
B. Maintaining CO2 emissions at a pre-defined agreed level.
C. Balancing CO2 emissions with an equivalent offset amount.
D. Matching CO2 emissions between defined business areas.
Answer: C

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NO.13 Which of the following must be measured when calculating the annual energy consumption of a
server?
A. How long the server takes to shut down and reboot.
B. The amount of times the system is upgrading in a year.
C. The energy consumed in different modes of operation.
D. The operating temperature of the server during peak loads.
Answer: C

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NO.14 A Green IT policy should be aligned to which other organizational policy?
a) Performance Management Policy.
b) Sustainability Policy.
c) Equal Opportunities Policy.
d) Environmental Policy.
A. b and d only.
B. a, b and d only.
C. b and c only.
D. b, c and d only.
Answer: A

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NO.15 What is the first step that an organisation should take to improve its Green IT credentials?
A. Rationalise its Data Centre.
B. Review competitors' green policies.
C. Establish its Green IT policy.
D. Replace its old PCs.
Answer: C

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NO.16 Which of the following uses Greenhouse Gas conversion factors to work out CO2 emissions?
A. The ROCI Matrix.
B. The Emissions Reduction Flowchart.
C. The Carbon Footprint Calculator.
D. The Electronic Product Environmental Assessment Tool.
Answer: C

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NO.17 Which of the following is part of an organisation's direct Carbon Footprint?
A. Financial services.
B. Office refurbishment.
C. Corporate entertaining.
D. Business travel.
Answer: D

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NO.18 Which of the following is a Framework that can be used to implement Green IT systems?
A. The IT Infrastructure Library.
B. The Environmental Systems Method.
C. The Green Data Centre Toolkit.
D. The Custom Development Framework.
Answer: A

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NO.19 How much energy is used by monitor when displaying a PC screen saver?
A. The same as a standard office application.
B. Half the power of a standard office application.
C. One third the power of a standard office application.
D. Twice the power of a standard office application.
Answer: A

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NO.20 What action can you take to reduce the power consumption of your data centre?
A. Shut down servers out of business hours.
B. Replace small servers with larger ones.
C. Reallocate under-used servers to run active services.
D. Upgrade servers to always run the latest software.
Answer: C

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시험 번호/코드: BH0-001
시험 이름: ISEB (IT Service Management Foundation)
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NO.1 Which of the following places Problem Management activities in the correct order:
A. Identify and record, classify, investigate and diagnose, raise an RFC, review the
change
B. Investigate and diagnose, raise an RFC, classify, identify and record
C. Identify and record, investigate and diagnose, raise an RFC, classify, review the
change
D. Review a change, classify, identify and record, investigate and diagnose, raise another
RFC
Answer: A

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NO.2 Who must always authorise a Request for Change before the change is built and
tested?
A. The Configuration Manager
B. The Change Initiator
C. The Change Manager
D. Release Management
Answer: C

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NO.3 Establishing a back-out plan
A. All of them
B. 2 and 4
C. 2 and 3
D. 3 and 4
Answer: C

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4.Why is Service Management so important to IT service providers?
A. The success of many businesses depends upon the quality of their IT
B. It's the only way to manage IT in the Internet age
C. It's contained within the IT Infrastructure Library
D. It's the first non-proprietary initiative for the management of IT systems
Answer: A

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NO.4 Why is there sometimes conflict between the goals of Incident Management and
those of Problem Management?
A. Because specialist support staff do not properly document the work-arounds they
identify which consequently prevents the 1st line support staff from applying them the
next time the incident occurs
B. Because Problem Management is often carried out by technical staff who also have
operations responsibilities and who cannot allocate enough resources to problem solving
C. Because Problem Management is focusing on identifying permanent solutions and
therefore the speed with which these solutions are found is of secondary importance
D. Because Problem Management staff rarely give feedback spontaneously, forcing the
1st line support staff to chase them
Answer: C

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NO.5 Which of the following is NOT the responsibility of the Release Management
process?
A. The physical aspects of software control
B. Ensuring that the accuracy of CMDB entries concerning software CIs is maintained
C. Helping to determine the software release policy
D. Distributing software
Answer: B

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NO.6 Possible problems with Change Management include:
A. Greater ability to absorb a large volume of change
B. Increased visibility and communication of changes
C. Lack of ownership of impacted services
D. Better alignment of IT services to actual business needs
Answer: C

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NO.7 Which of the following activities may, exceptionally, be omitted for an urgent
change:
1. Recording that the change has been made
2. Testing the change
3. Holding a CAB meeting

NO.8 Which of these is/are TRUE?
1. Functional escalation is an essential part of the Incident Management process
2. All calls to the Service Desk should be treated as incidents
3. Service Requests can be handled by Service Desk Staff
A. 1 and 3
B. All three of them
C. Only 1
D. 1 and 2
Answer: A

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NO.9 A service-based (rather than a customer-based) SLA:
A. Covers all services for a particular customer
B. Covers a set of similar services, for a single customer
C. Covers all services
D. Covers a single service, for all of the customers of that service
Answer: D

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NO.10 With which of the following processes is Problem Management least likely to
interface on a regular basis?
A. IT Financial Management
B. Change Management
C. Incident Management
D. Availability Management
Answer: A

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시험 이름: ISEB (Foundation Certificate in Business Analysis)
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NO.1 In which of the following business analysis areas does the traditional systems analyst role primarily
operate?
A. Quantifying costs and benefits.
B. Defining the needs of the business.
C. Implementing business changes.
D. Specifying IT system requirements.
Answer: D

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NO.2 During which stage of the Business Analysis Process Model would a gap analysis be carried out?
A. Define requirements.
B. Analyse needs.
C. Evaluate the options.
D. Investigate situation.
Answer: B

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NO.3 A stakeholder has been classified as 'some' on both the power/influence and interest axes of a
power/interest grid. Which of the following would be an appropriate way of managing this
stakeholder?
A. Keep on side.
B. Keep watching.
C. Keep informed.
D. Keep satisfied.
Answer: A

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NO.4 A batch program runs every night to raise invoices. The next day these invoices are posted out to
customers by a clerk. Customers pay the invoices with cheques. The cheques are then banked by a clerk.
In this scenario, which of the following represents a business event?
A. System prints invoices.
B. Clerk sends invoices to customers.
C. Customer's cheque is received.
D. Clerk banks the cheque.
Answer: C

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NO.5 When should benefits realisation be carried out?
A. Immediately at the end of the project.
B. At the beginning of the project.
C. At the end of the finalised feasibility study.
D. Months or years after the end of the project.
Answer: D

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NO.6 Which stage in the waterfall model is considered as several separate stages in the V model?
A. Development.
B. Analysis.
C. Testing.
D. Design.
Answer: C

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NO.7 Which of the following statement is TRUE about the process view of an organisation?
A. It focuses on the customer of the organisation.
B. It focuses solely on the internal view of the organisation.
C. It focuses on the functions of an organisation.
D. It focuses on the organisational structure.
Answer: A

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NO.8 What does the O' stand for in the CATVVOE analysis?
A. The objectives of the business system under review.
B. The opportunities for change in the business system under review.
C. The organisation of the business system under review.
D. The owner of the business system under review.
Answer: D

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NO.9 Which of the following terms may be used to describe the attitude of a stakeholder who is NOT in favour
of the project but is probably not actively opposed to it?
A. Opponent.
B. Neutral.
C. Critic.
D. Blocker.
Answer: C

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NO.10 As part of an investigation a Business Analyst has devised a form for users of an existing system to use
to keep track of the tasks they undertake during their working day. Which of the following describes this
investigation technique?
A. Special purpose records,
B. Scenario analysis.
C. Questionnaires.
D. Activity sampling.
Answer: A

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NO.11 A well formed requirement is said to comply with which of the following acronyms?
A. MOSCOW.
B. SMART.
C. OSCAR.
D. MOST.
Answer: B

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NO.12 What is the first stage of the waterfall systems development lifecycle?
A. Plan.
B. Analysis.
C. Feasibility Study.
D. Strategic Vision.
Answer: C

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NO.13 On a class diagram, what do the multiplicities represent?
A. The number of attributes held within each class.
B. The minimum and maximum number of operations in each class.
C. The minimum and maximum number of objects in each class.
D. The business rules for an association between two classes.
Answer: D

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NO.14 Given the cashflows below, which of the following is correct?
A. The project pays back in year 4 of the project.
B. The project does not pay back within the four year period.
C. The project pays back in year 2 of the project.
D. The project pays back in year 3 of the project.
Answer: B

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NO.15 Business rules define how actions are to be performed. Under which of the following headings are
business rules considered?
A. Explicit or implicit management statements,
B. Statutory and internal policies.
C. Constraints and operational guidance.
D. Negotiable and non-negotiable limitations.
Answer: C

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NO.16 Which of the following investigation techniques involves following a user for one or two days in order to
find out what a particular job entails?
A. Scenario analysis.
B. Protocol analysis.
C. Shadowing.
D. Activity sampling.
Answer: C

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NO.17 The required competencies of a business analyst are classified into three categories.
Which of the following is one of these three categories.?
A. Management Qualities.
B. Business Knowledge.
C. IT Skills
D. Project Skills.
Answer: B

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NO.18 It has been suggested that five clerical posts can be abolished when a new computer system is
implemented. Under which category of costs or benefits will this be recorded?
A. Tangible costs.
B. Tangible benefits.
C. Intangible costs.
D. Intangible benefits.
Answer: B

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NO.19 In a particular organisation it is common practice to call all managers by their first name. It is part of the
culture of the organisation. Newcomers are quickly corrected if they do not follow this informal approach.
What would knowing about this convention be classified as in Requirements Engineering?
A. Explicit individual knowledge.
B. Tacit individual knowledge.
C. Explicit corporate knowledge.
D. Tacit corporate knowledge.
Answer: D

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NO.20 Different reactions may be observed when a change to working methods is proposed. These reactions
include:
a. Enthusiasm for the change.
b. Fear of the change.
c. Reduced performance on the job.
d. Reluctant acceptance of the change.
Which of the following represents the typical sequence of these four reactions?
A. b, d, c and a.
B. a, b, c and d.
C. b, c, d and a.
D. a, b, d and c.
Answer: C

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